Shipping policy
Shipping Policy
Last Updated: July 30, 2026
Thank you for choosing DMOTION. We're committed to delivering your order as quickly and smoothly as possible.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you'll receive a confirmation email with your tracking information.
Please note that processing times may be longer during holidays, promotions, or periods of high order volume.
Shipping Time
Estimated delivery time is 7–12 business days after your order has been shipped.
Please note that delivery times are estimates and may vary depending on your location and shipping carrier.
Order Tracking
As soon as your order ships, you'll receive a tracking number via email.
You can use this tracking information to monitor the status of your shipment at any time.
Shipping Address
Please ensure that your shipping address is accurate before placing your order.
DMOTION is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at support@dmotionus.com. We'll do our best to update your information before your order ships.
Delayed Deliveries
While we strive to deliver every order on time, shipping delays may occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Carrier delays
- Customs processing
- High shipping volumes
- Other unforeseen events
We appreciate your patience and understanding should any delays arise.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@dmotionus.com within 7 days of the expected delivery date or receipt of the package.
Our team will work with the shipping carrier to resolve the issue as quickly as possible.
International Shipping
We currently ship to select countries.
International customers may be responsible for any customs duties, import taxes, or additional fees required by their local government. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
Contact Us
If you have any questions about shipping or your order, we're happy to help.
Email: support@dmotionus.com
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM EST
We aim to respond to all inquiries within 1–2 business days.