Return & Exchange Policy

At DMOTION, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns and exchanges within 14 days of the delivery date.

To be eligible, your item must be:

Items that do not meet these conditions may not be eligible for a refund or exchange.

To request a return or exchange, please contact our support team at:

Please include:

Our team will respond with the return instructions and return shipping address.

Please do not send your item back without contacting us first.

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable.

If you'd like a different size or color, we'll be happy to assist with an exchange, subject to product availability.

Exchanges must be requested within 14 days of delivery, and the item must meet the eligibility requirements listed above.

Customers are responsible for return shipping costs unless:

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@dmotionus.com.

Please include photos of the product and the packaging so we can resolve the issue as quickly as possible.

We cannot accept returns or exchanges for:

If you have any questions regarding returns or exchanges, we're always happy to help.

Email: support@dmotionus.com

Our support team will respond as quickly as possible and guide you through the return or exchange process.